Profile
Adaptive and versatile project and customer service professional with 15+ years of experience
across Egypt, Switzerland, the USA, and Europe. Strong communication skills, **technical**
background, and hands‑on experience managing projects and events from planning to delivery in
multicultural environments.
Core Skills
Client Service
Customer Support
CRM & Data Management
IT Power User
Event Planning & Coordination
Project Management
Operations & Workflow
Vendor & Supplier Management
Sales & Marketing Support
Multilingual Communication
Remote Collaboration
Experience
Delivered high‑quality customer support via phone, email, and CRM for residential and commercial clients.
Coordinated with field technicians and project teams to schedule appointments and follow up on work orders.
Maintained accurate CRM records, updated profiles, and tracked service cases to support efficient operations.
Investigated and resolved customer complaints by identifying root causes and proposing practical solutions.
Provided remote services including translation, customer communication, content editing, and admin coordination.
Managed small digital projects, ensuring clear stakeholder communication and on‑time delivery.
Handled online research, CRM updates, data entry, and digital organization tasks.
Supported event‑related activities such as vendor communication, scheduling, and logistics.
Led IT and digital transformation projects, coordinating developers, designers, and technical teams.
Managed full project lifecycle: requirements, scoping, planning, execution, testing, and delivery.
Translated business needs into technical specifications and actionable project plans.
Implemented workflow improvements that enhanced team efficiency and reduced project turnaround time.
Coordinated international marketing and communication campaigns for clients across Europe.
Managed distributed teams of creatives, translators, and media specialists across time zones.
Oversaw campaign planning, content creation, scheduling, and performance tracking.
Organized conferences, workshops, and corporate events, managing logistics and vendor coordination.
Handled attendee registration, communication, and event documentation.
Supported senior management with scheduling, correspondence, and daily administrative tasks.
Worked on events with international partners including UN, EU Parliament, embassies, and FOCAC.
Education
Cairo University
Suez M.I.S. Institute
Languages
Arabic – Native
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